FAQ
Need help? We’ve got answers!
We’ve gathered answers to the most common questions to make your shopping experience smooth from start to finish. On our FAQ page, you’ll find information about delivery, payments, returns, exchanges, and order changes.
If you still need assistance, feel free to contact us — we’re happy to help.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here's what you can do:
- Contact our customer service via email or by phone.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement, as orders may be processed once received.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 14-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 14 days of receiving your order, provided that the item is unused, complete, and returned in its original, undamaged packaging (including all accessories, manuals, and any bundled components).
Please note that all shipping and handling costs related to the exchange are covered by the customer, unless the exchange is required due to a defective or incorrect item.
If you prefer, you are welcome to exchange the item free of charge in our Tartu store, as long as the product is fully complete, intact, and in resellable condition.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, we will process your return or exchange within the timeframe required by law.
In most cases, processing is completed within 5–14 business days, provided the item has been inspected and meets the return/exchange conditions. Refunds are issued to the original payment method, and exchange items are shipped as soon as possible after approval.
Please note that we may wait with issuing a refund until the returned item has arrived and has been checked.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 2-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes — if your order has not yet been processed or dispatched, please contact our support team as soon as possible and we will do our best to update your shipping address.
Once the order has been shipped, we are unfortunately unable to make changes on our side. However, many shipping providers offer the option to adjust delivery details directly, and you may be able to do so using the tracking link/code we send you after your order is confirmed.
FAQ
JahiKala FAQ
1. Orders & Delivery
How long does delivery take?
Delivery within Estonia usually takes 1–3 business days, depending on order processing and destination.
Items ordered from a supplier or central warehouse may take longer (up to 3–15 business days). The estimated delivery time is usually shown on the product page or during checkout.
International shipping times vary and depend on the selected logistics partner.
What delivery methods are available?
We deliver via Omniva, DPD and SmartPost parcel lockers, as well as courier service.
Available delivery options are shown during checkout.
How can I track my order?
Once your order has been dispatched, we will send you an email with tracking details, so you can follow the shipment on the carrier’s website.
Can I change or cancel my order after placing it?
Yes, if your order has not yet entered the packing stage. Please contact our customer support:
Email: epood@jahikala.ee
Phone: 5885 7020
Why can delivery times vary within the same order?
If your order includes products with different lead times (for example, some items are in stock and others are ordered from a supplier), delivery may vary and your order can arrive in separate shipments.
2. Payments
What payment methods can I use?
You can pay via:
- Bank transfer (Swedbank, SEB, LHV)
- Credit card
- PayPal
- Apple Pay
- Montonio instalments (when available at checkout)
Can I pay with a gift card?
Yes, JahiKala gift cards can be used both in-store and online.
3. Returns & Right of Withdrawal
How do I return a product?
You have the right to withdraw from the online purchase contract within 14 days of receiving the goods.
To start a return, please email epood@jahikala.ee and include:
- Your order number
- A short reason for the return
Can I try the product at home?
You may handle and test the product only as you would in a physical shop. If the product has been used beyond what is necessary to inspect it, the refund may be reduced according to the decrease in value.
What condition must the returned product be in?
Returned items must be:
- In original packaging
- Complete (all parts included)
- In resalable condition
The refund may be reduced by up to 30% if the product or packaging is not in original, complete and resalable condition.
Who pays the return shipping cost?
If you return an item because it did not fit your needs or you changed your mind, the return shipping cost is paid by the customer.
If the return is due to a defect, incorrect item, or another issue caused by the seller, return costs are covered by JahiKala.
How long does the refund take?
Refunds are processed within the legal timeframe and will be made to the same payment method used for the purchase.
The seller may have the right to wait until the goods have been returned or the return has been confirmed.
Are all products returnable?
The right of withdrawal does not apply, for example, to:
- Custom-made or personalised items
- Special-order products ordered specifically for the customer
- Perishable goods or items with health/hygiene restrictions
If you are unsure whether your product is excluded, please contact us before ordering: epood@jahikala.ee
4. Warranty & Claims
Do products come with a warranty?
Products may have manufacturer warranty terms, which are specified on the product page or in the manufacturer documentation.
In addition, customers have statutory rights to submit a claim if the goods do not conform to the contract.
What is not covered by warranty?
Warranty/claims do not cover damage caused by:
- Improper use
- Incorrect maintenance or care
- Mechanical damage
- Normal wear and tear
5. Complaints & After-Sales Support
What should I do if my product is defective?
Contact our customer support via epood@jahikala.ee and include:
- Your order number
- A description of the issue
- Photos or a video (if possible)
We will guide you through repair, replacement or return options.
How can I submit a complaint?
Complaints can be submitted via email by including your order number and a description of the issue. We respond as soon as possible.
6. Return Address & Sending the Return
Where should I send my return?
Return address:
Turu 41a, Tartu, Tartumaa
If sending via parcel locker, please use this destination:
Tartu REBASE Rimi (SmartPost; DPD; Omniva)
7. Free Shipping & Partial Returns
What happens if I had free shipping but return part of my order?
If a partial return removes the eligibility for free shipping, the seller has the right to deduct the original shipping cost from the refund amount.
8. Product Recommendations & Maintenance
Which fishing rod is best for beginners?
We usually recommend a spinning rod, as it is easy to use and suitable for many fish species. Consider your fishing location, target species and lure weight.
What bait or lure should I use?
It depends on the fish species and method. Beginners can start with:
- Natural bait (e.g., worms)
- Universal lures (e.g., spinners or simple wobblers)
Do you offer maintenance services?
Yes, we may offer maintenance and support (e.g., reel servicing, minor repairs). For details, contact: epood@jahikala.ee
9. Fishing Licences & Rules
Where can I buy a fishing licence?
Fishing licences are available at: kalaluba.ee
More info is available at: kalastusinfo.ee
How do I know what is allowed and when?
Each fish species has its own seasons and restrictions. Always check the latest rules before fishing: kalaluba.ee
How can I identify undersized fish?
Follow the legal minimum size limits and measurement rules. Details are available at: kalaluba.ee
Why is it important to follow size limits and restrictions?
Respecting size limits and closed seasons helps protect fish populations and keeps fishing sustainable for the future.
